Customer Application Portal Web Site Business Trading Name * Name to be used on invoicing Business Trading Address * Trading address of business Customer VAT Number (If applicable) Business VAT Number - Leave this blank should you not be VAT registered. Email address * Email where invoices and statements must be sent to. Accounts contact Person * Name of person responsible for payment of invoices. Contact Number * Contact Number for person responsible for account payments Please select VPN Type * Inter Branch VPN External VPN A. Inter-Branch VPN is for Multiple sites that have to link together. B. External VPN is meant for clients with one site that needs to be accessed remotely. Do you require any additional external VPN users * YesNo One external VPN user is included in all VPN packages. External VPN users is used to connect remotely to your network. Do you require LTE Failover? * YesNo On-Site Support * YesNo With On-Site Support you will not be charged any callout fees for calls related to the services that CBNS provides. If no support is taken then you will be billed for any work that has to be done on site at a callout fee of R300 and hourly rates of R250 per hour. Please select Installation Type * CBNS Installation - a CBNS technician will do the installation for you. **** Travel and installation charges will apply, and be added to the final invoice based on travel distance.**** Self Install - Detailed installation instructions will be sent with equipment, and the customer must connect equipment themselves. Do you require a Voice over IP phone system? * YesNo Once Off Excluding VAT Sub Total: R Once off price Excluding VAT Once Off Including VAT Total INCL VAT @ 15%: R Once off price Including VAT Monthly Excluding VAT Sub Total: R Monthly Price INCLUDING VAT Total INCL VAT @ 15%: R TERMS AND CONDITIONS: - SLA AND SERVICE SCOPE: If no on-site support contract was taken up by the customer, then all call-outs will be billed separately. All remote support is included in the monthly bill and will not be charged. All hardware provided by CBNS needs to be insured by the customer and will not be replaced free of charge if it not a factory / manufacturing fault. • Support is Only offered by CBNS for the following services covered under this agreement. SHOULD CBNS BE CALLED OUT FOR A SERVICE NOT PROVIDED BY CBNS, THEN NORMAL CALLOUT FEES WILL APPLY: ◦ ADSL provided by CBNS ◦ LTE provided by CBNS ◦ VPN Network provided by CBNS • All effort will be made to get any issues resolved in a timely manner. Below are our SLA times. ◦ Critical calls – Site can not trade at all: Issues must be resolved within 4 hours after call was logged ◦ Medium calls – Site can trade, some issues is preventing full functionality: Issues must be resolved within 8 working hours after call was logged. ◦ Scheduled – Scheduled work to be done at site: No time limit. • All calls needs to be logged via our support channels. If a customer calls any CBNS staff member directly on their cellphones, then a call will not be logged and a delay could cause that the issues is left unattended. ◦ Via telephone: (016) 004 0015 or (011) 568 2619 ◦ Via email: firstname.lastname@example.org ◦ Via Whatsapp: 0713343962 (no phone calls will be accepted on this number) ◦ Via skype: centapos support or https://join.skype.com/invite/OtQh4bLkLTRh ◦ Via our customer portal ( a link will be emailed to the customer upon sign-up) . * PAYMENTS: - All monthly invoices will be sent out on the 18th of every month, and payment have to be made by no later than the 25th of the same month. Proof of payments must be sent to email@example.com. Should a payment not be received, then the account will be marked as overdue, and be suspended by our system automatically. . * TOP-UP: - All topup's is on a COD basis. Client will need to pay for any topup before any topup is loaded. NO TOPUP CAN BE LOADED WITHOUT A PAYMENT. . * PLEASE NOTE: - If connectivity is not supplied by CBNS then we can take no responsibility if the VPN goes down due to outsourced ISP faults • If no backup (LTE) connection is supplied by CBNS then we can not guarantee the uptime of the VPN network should problems occur with the main connection. • CBNS takes no responsibility for network settings on the local computers or devices, unless it is part of a paid support contract. The settings on the local computers and devices stays the responsibility of your current IT provider. Should you require CBNS to attend to the network settings on your local devices, then call out fees will apply. . * TOTAL DUE NOW INCLUDING VAT Total: R Text Example By Accepting this quote you acknowledge that you will be taking up the selected services, and that this is a binding sale with Centapos (PTY) Ltd.